Privacy Policy

Peasy allows tenants to manage property-related services such as utility and internet payments, and maintenance requests. Only landlords can create tenant accounts.

1. Information We Collect

We collect information to provide, maintain, and improve our Services.

a. Information Provided by Landlords

• Tenant name, email address, and phone number (used to create the account)
• Property and unit details
• Utility meter identifiers and connection data

b. Information Provided by Tenants

• Profile details (contact info such as phone number or email)
• Payment information (processed securely via payment gateway)
• Maintenance request descriptions, images, or notes
• Messages or support requests sent via the app

c. Automatically Collected Information

• Device details (model, OS version, language, and region)
• Log data (IP address, access times, and activity within the app)
• App usage statistics and crash analytics

2. How We Use Your Information

We use the information we collect to:

• Facilitate electricity, water, and internet payments
• Display and manage maintenance tickets
• Notify tenants about payment statuses and updates
• Provide technical support and improve service performance
• Comply with legal or contractual obligations

3. Payment Information

Payments made through Peasy are handled securely by our authorized payment partners. We do not store or have access to your full card details. All sensitive payment data is processed in compliance with PCI-DSS standards.

4. Data Sharing and Disclosure

We only share your information under these conditions:

• With Landlords: For property and payment management purposes
• With Service Providers: For payment processing, hosting, and technical support (under confidentiality and data protection agreements)
• When Legally Required: To comply with applicable laws, regulations, or valid government requests

5. Data Retention

We retain personal data only as long as necessary for service delivery, accounting, or legal compliance. When your account is closed or your tenancy ends, your data may be archived or anonymized as required by law.

6. Data Security

We apply administrative, technical, and physical safeguards to protect your data against unauthorized access or misuse. While no system can be guaranteed fully secure, we regularly review and enhance our protection measures.

7. Your Rights

You may have the right to:

• Access a copy of your personal data
• Request corrections or deletion
• Withdraw consent where applicable
• Request data portability

To exercise these rights, contact us at support@retrocket.io.

8. Children’s Privacy

Peasy is designed for adult tenants. We do not knowingly collect data from individuals under 18. If you believe a child’s information was submitted, please contact us for prompt removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted within the app and on our website, taking effect as of the “Last updated” date above.

10. Contact Us